DELIVERY :   WE DISPATCH WITHIN FIVE WORKING DAYS AFTER RECEIVING CLEARED PAYMENT . ALL ITEMS ARE SENT SECOND CLASS AND A PROOF OF POSTAGE WILL ALWAYS BE OBTAINED . AS PER ROYAL MAIL INSTRUCTIONS , PLEASE ALLOW UPTO 21 DAYS FOR DELIVERY.

POSTAGE CHARGES : THE POSTAGE CHARGES ARE EXPLAINED ON THE POSTAGE PAGE .

PAYMENT : ACCEPTABLE METHODS OF PAYMENT ARE PAYPAL , PERSONAL CHEQUE OR POSTAL ORDER . CHEQUES AND POSTAL ORDERS MADE PAYABLE TO K AND M GRIFFIN .

RETURNS / REFUNDS : WE WILL EXCHANGE OR REFUND ANY ITEM IF YOU ARE NOT HAPPY WITH THE RECEIVED PRODUCT , PROVIDED THEY ARE RETURNED IN ORIGINAL CONDITION WITHIN 7 DAYS . PLEASE GET PROOF OF RETURN AS ANY ITEMS LOST IN POST WITHOUT THIS WILL NOT BE REFUNDED .IF AN ITEM IS RECEIVED DAMAGED PLEASE INFORM US WITHIN 24 HOURS OF DELIVERY AND WE WILL ARRANGE AN IMMEDIATE REPLACEMENT.

VAT IS INCLUDED IN ALL COSTS .

DISCLAIMER : ALL  OUR ITEMS ARE HANDMADE , THEREFOR NO TWO ITEMS ARE THE SAME(I.E. EMBELISHMENTS AND DESIGN MAY DIFFER SLIGHTLY TO ITEM DISPLAYED)  AND ALL MEASUREMENTS ARE APPROXIMATE.THE ITEMS ARE NOT TOYS AND DO CONTAIN SMALL PIECES , THEREFORE THEY ARE NOT SUITABLE FOR SMALL CHILDREN .

CONTACT DETAILS : ENCHANTED DOORWAYS ,14 JOHN BROAD AVENUE TELFORD SHROPSHIRE TF1 2HU .

EMAIL :ENCHANTEDDOORWAYS@BLUEYONDER.CO.UK